Pretty obvious statement I suppose, but before going into my job in Walt Disney World, I had very little customer service experience, outside of waiting tables as part of my work experience, aged 15.
Disney is certainly a company which prioritizes exemplary customer service, treating every guest as a respected individual, who will be helped to the best of a cast member’s ability; nevertheless this doesn’t mean you never run into problems. Sometimes you are simply unable to assist a guest in the way they would like, which can cause friction and sometimes upset on both sides.
Working for the fantastic company that is Disney, I was taught how to apply my knowledge of customer service, and deliver great service to all those I met, but every job involving customer service will be tough at some point, no matter how well you are trained or how knowledgeable you are of the service you are providing.
I believe this is something everyone should know when going into customer service; smile, and always try your best, but never beat yourself up if a situation is not resolved as you wished it to. And if you are the customer or guest, know that a large proportion of those working in customer service will be trying to help you, so no matter how frustrated you may be, try to remain calm, which will often help resolve a problem far faster. I’ve often felt flustered if a guest became agitated, causing me to panic and sometimes make mistakes, meaning my service wasn’t as efficient as I would like. Equally I have never intentionally upset a guest, as I understand how I wish to be treated as a guest myself; however I do understand that I’ll never truly please everyone, no matter how hard I try.
Customer service should always work on mutual respect, ultimately, we’re all only human. You may find the best and the worst of people whilst being part of a customer service role, however I do think it’s worth doing for the experience alone, let alone the money that can often help out a struggling student wallet. I’ll probably go more into my specific experience of working at Disney, but I wanted to make this quick post to thank all those working in customer service; you’re doing a great job!
Take Care Everyone, I’ll Speak to You All Soon!